COVID-19 Update
First things first: Yes, we are still shipping orders during the COVID-19 pandemic. However, there may be unexpected delays.
As you know, many couriers and shipping services have experienced new restrictions and delays in recent months due to the pandemic. We’re working hard to make sure we can get the smoking items you love and enjoy delivered right to your doorstep, even during these trying times.
We understand the frustration of not getting the items you ordered when expected. Rest assured we are working closely with couriers to continue getting our products to you as soon as possible.
In the meantime, use your tracking number/link (emailed to you after your order was placed) to check on your package. Watch for updates, although they may be slow.
If it has been more than 5 weeks since your expected delivery date, feel free to contact us and we can check on your package for you.
We know you’re eager to get your hands on our quality smoking products. We want that too, and we can’t wait for you to enjoy your order soon.
We thank you for your patience.